Return & Refund Policy
Straightforward. No hoops. No fine print designed to trip you up.
Day Money-Back Guarantee
Use it. Give it time to work. Your 90 days start the day your order is delivered, not the day you order. If you're not satisfied, email us and we'll refund you in full, straight back to your original payment method.
Shipping & Delivery
Once your order is dispatched, you'll receive a tracking link by email to follow it at any time.
If your order hasn't arrived within 21 business days of dispatch, contact us at hello@bareritualbeauty.com and we'll issue a $15 store credit as a goodwill gesture while your order continues in transit. This is separate from the satisfaction guarantee above.
If your tracking hasn't updated for more than 5 business days, contact us and we'll open an investigation with the carrier on your behalf.
Once a package is marked delivered by the carrier, Bare Ritual is not responsible for parcels that cannot be located. Please check with neighbours, building management, or your local depot first.
International orders may be subject to customs duties or import taxes levied by your country. These are the responsibility of the recipient and cannot be refunded by Bare Ritual.
International refunds are issued in USD and may be subject to your bank's currency conversion fees.
Refunds & Returns
Our guarantee is simple: use the product, give it time, and if you're not satisfied within 90 days of delivery, we'll refund you in full to your original payment method. Refunds are only processed once your order has been delivered, and your 90-day period starts on your confirmed delivery date, not your order date.
To be eligible, your request must:
Original shipping costs are non-refundable unless your item arrived damaged or defective. Refunds are processed within 5–7 business days to your original payment method.
Email us
Send your order number and a brief description of your experience to hello@bareritualbeauty.com.
We review
Our team responds within 2–3 business days.
Refund issued
Once approved, your refund is processed within 5–7 business days. Allow a further 5–10 business days to appear on your statement.
To receive a full refund, both jars must be included in your request. If you choose to keep one jar, a 50% refund of the total paid will be issued.
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos and we'll send a replacement at no cost to you.
- Gift cards
- Products purchased from unauthorised third-party sellers
- Items marked Final Sale at time of purchase
- Promotional free samples
Cancellations
Orders cannot be cancelled once placed and processed, as our fulfilment system begins processing immediately.
Subscription Orders
Subscribe and Save is a discounted plan offered in exchange for a minimum of two shipments. You can cancel anytime from your account dashboard.
After your second shipment, you can cancel anytime with no adjustment. Cancellations, skips, or changes must be made at least 3 days before your next scheduled shipment to avoid being charged for that cycle. Shipments already processed or in transit cannot be cancelled except under our 90-day satisfaction guarantee.
Questions? We're here.
We respond within 24–48 hours, Monday to Friday.
Last Modified: August 2026 · Policy subject to our Terms of Service